PRESTIGE MART LTD is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with our services. We take our data protection responsibilities seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services. We encourage you to read this policy carefully to understand how we handle your personal data.
We collect various types of information to provide and improve our services to you. When you register for an account, place an order, or contact us, we may collect personal information such as your name, email address, postal address, phone number, and payment details. We also collect information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other browsing behaviour. This information helps us understand how visitors use our website and allows us to improve the user experience. Additionally, we use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, although disabling cookies may affect the functionality of our website.
We use the information we collect for various purposes, including processing and fulfilling your orders, managing your account, communicating with you about your orders and account, responding to your enquiries and support requests, sending you marketing communications where you have consented to receive them, improving our website and services, detecting and preventing fraud and unauthorised access, and complying with legal obligations. We process your personal data on the basis of contractual necessity when processing is required to fulfil our contract with you, such as processing your orders. We process on the basis of legitimate interests for purposes such as fraud prevention and service improvement. We process on the basis of consent for marketing communications, which you can withdraw at any time.
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These may include payment processors, delivery and logistics partners, IT service providers, and marketing service providers. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. All third-party service providers are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include technical safeguards such as encryption of sensitive data, secure socket layer (SSL) technology for data transmission, and regular security assessments of our systems. We also implement organisational measures including access controls, staff training on data protection, and clear policies and procedures for handling personal data. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for keeping your account password confidential and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.
Under the UK GDPR, you have certain rights regarding your personal data. These include the right to access the personal data we hold about you, the right to rectification of inaccurate or incomplete data, the right to erasure of your personal data in certain circumstances, the right to restrict processing of your data, the right to data portability, and the right to object to processing based on legitimate interests or direct marketing. You also have the right to withdraw consent at any time where we are relying on consent to process your personal data. To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month, although this period may be extended by two further months where requests are complex or numerous.
Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site. Cookies are small text files that are placed on your computer or mobile device when you visit a website. We use essential cookies to enable core functionality such as security, network management, and accessibility. We also use analytics cookies to help us understand how visitors interact with our website by collecting and reporting information anonymously. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means. Generally, we retain account information for as long as your account is active, and order information for six years after the transaction to comply with UK tax and accounting obligations. When we no longer need your personal data, we will securely delete or anonymise it.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We do not endorse or make any representations about third-party websites, and we are not liable for any loss or damage that may arise from your use of them.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If we make material changes to this policy, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification.
If you have any questions about this Privacy Policy or our data practices, please contact us by email at support@prestigemartshop.com or by post at PRESTIGE MART LTD, Office 1211, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, GB. If you are not satisfied with our response, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.